Send & return parcels

Choose your delivery provider for instructions on sending or returning a parcel at a Tamburi station.

Send or return parcels with UPS

You can return UPS parcels at a nearby Tamburi station using a UPS returns label. To send a parcel, first create a shipping label on the UPS website. Print it and attach it to your parcel before going to the Tamburi station.

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Attach the UPS label to your parcel so it is clearly visible.

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Go to your nearest Tamburi station.

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Scan the UPS label using the scanner at the Tamburi station.

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4

OptionalEnter your email address or mobile number on the screen.

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A locker will open. Place your parcel inside, then close the door.

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OptionalYou will receive an email or text message confirming your drop-off.

Questions about UPS services

Sending and returning UPS parcels at a Tamburi station.

Do I need to register with Tamburi?
No. You do not need to register with Tamburi to send or return a parcel with a valid UPS label.
Do I need a code to return my parcel?
You only need a printed UPS returns label attached to your parcel. Scan the barcode on the label at the terminal.
My UPS returns label has several codes. Which one should I scan?
Try scanning the largest barcode on the label. This is usually the tracking-number barcode, starting with “1Z”.
My code will not scan. What should I do?
Make sure the label is not creased and there is no glare. If the scanner still cannot read the code, you can usually enter the tracking number manually on the screen.
What locker sizes are available?
Tamburi stations usually offer several locker sizes: Small, Medium and Large. After scanning, a locker designed for standard parcel sizes opens automatically.

Returning a parcel with DPD

Once you have attached your returns label, drop off your DPD parcel at the Tamburi station whenever it suits you, around the clock.

  1. Receive your notification.
  2. Go to the Tamburi station and scan the code.
  3. Collect or drop off your parcel securely.

Returning a parcel with GLS

Once you have attached your returns label, drop off your GLS parcel at the Tamburi station whenever it suits you, around the clock.

  1. Receive your notification.
  2. Go to the Tamburi station and scan the code.
  3. Collect or drop off your parcel securely.

Returning a parcel with Veloce

Return your Veloce parcel at the Tamburi station whenever it suits you, around the clock.

  1. Receive your notification.
  2. Go to the Tamburi station and scan the code.
  3. Collect or drop off your parcel securely.
FAQ

Questions about sending and returning parcels

Find answers to common questions about sending and returning parcels.

Do I need a printed label?
Yes. Most delivery providers require a printed, clearly legible returns or shipping label attached to your parcel. Scan it at the station to open the appropriate locker.
Can I drop off a parcel without prepaid postage?
Generally, no. Tamburi stations are designed for prepaid parcels and returns with a valid label. Create your shipping label with the relevant delivery provider before dropping off your parcel.
Will I receive a drop-off confirmation?
Yes. Depending on the delivery provider, you will receive a digital confirmation by email or in their app. Always make sure the locker door is fully closed.
What should I do if the label will not scan?
Check that the barcode is clearly printed and not creased. Hold it steady in front of the scanner. If it still does not work, call the support number displayed at the station.

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