Frequently asked questions

Tamburi is free!

Tamburi reduces delivery traffic and CO2 emissions by up to 80%!

The delivery address tells the courier where to deliver your parcel. To have it delivered to a parcel station, enter the station’s name and address under “Delivery address”, along with your Tamburi code.

Parcel carriers send collection codes automatically. If you haven’t received one, contact your carrier directly. They can send you a collection code promptly.

Tamburi emails you when your parcel arrives. You can collect it at a time that suits you.

Make sure you are at the correct parcel station. Each station has a name displayed on its right-hand side, around the middle. The station name also appears in your notification. To collect a parcel, tap “Empfangen” (Receive) at the bottom right of the screen.

After 5–7 working days, your parcel will be returned to the sender. Until the carrier has collected it, you can still use your collection code to retrieve it.

Tamburi sends notifications by email. Check your spam or junk folder too. Review the contact settings in your Tamburi profile in the login area at tamburi.com and correct them if needed. Tamburi sends parcel reminders for up to 3 days after arrival. Also check the delivery address and Tamburi code used with the sender.

Tamburi sends you a QR code and a numeric code. If scanning does not work, enter the numeric code on the keypad. Scanning depends on your phone’s image resolution, the displayed code size and the lighting at the scanner. Try turning or tilting your phone slightly, or enlarging the QR code.

Yes, you can return parcels with selected carriers, such as UPS and DPD.

Once your parcel arrives at our parcel station, you will receive your personal collection code directly by email and/or text message.

You can collect your UPS delivery at Tamburi locations enabled by UPS. See the UPS location finder.

Once your parcel has arrived at our parcel station, you will receive your personal collection code directly by email and/or text message.

You can receive and return your DPD parcel at any Tamburi location. To find your nearest DPD Pickup parcel station, use the location finder on our website.

Tamburi offers greater flexibility, convenience and access to a wider range of parcel carriers.

Your carrier will notify you directly and provide both your tracking number and the collection code you need.

Use the accessible web app at storage.tamburi.com/en. The terminal has speakers and Braille. Your collection code is sent by email. Alternatively, book through the hotline: +43 1 521 177 11.

No. Payment is only possible with an NFC-enabled bank card or payment service (physical card, Apple Pay, Google Pay, etc.). Cash is not accepted.

Yes. You need a valid email address to receive your collection code securely and verify your booking if you have any questions.

Usually no more than 5 minutes. If you are short of time, we recommend allowing an extra 20 minutes.

Close all open locker doors before starting your booking. Use an email address with fewer than 50 characters.

If you need your locker for longer, you can extend your booking through the email you received. If you have already exceeded the booked time by up to 48 hours, you can pay for the extra time at the terminal.

Within 15 minutes of booking, you can reopen your storage locker free of charge without ending the booking, for example to add or remove items. After that, reopening during the booking is no longer possible. Please remove all items when you make your final collection.

Call the hotline: +43 1 521 177 11. If there is a technical fault, you will be assigned a replacement locker free of charge.

Refresh your inbox and check your spam folder. If you still cannot find the code, call the hotline: +43 1 521 177 11.

If you lose your collection code and haven’t received an email, call the hotline for help: +43 1 521 177 11. Your payment or email address can be used to verify your booking.

Invoices are sent manually on request. Please email info@tamburi.com.

Call the hotline: +43 1 521 177 11. The occupied locker will be locked and you will be assigned a new locker free of charge. Please close the locker containing someone else’s belongings.

Please contact the parcel carrier directly with any questions. Tamburi only provides the compartment.

The lockers are regularly maintained and comply with all current safety standards. If you suspect misuse, call the hotline immediately: +43 1 521 177 11.

You can simply close open locker doors. If they contain someone else’s belongings, contact the hotline: +43 1 521 177 11. If you accidentally placed your belongings in an open locker without booking it, call the hotline: +43 1 521 177 11.

The locker is emptied 5 days after the booking expires. After 1 month, the contents are opened to try to identify the owner. After a further 3 months, items are disposed of or recycled.

Some compartments are reserved for parcels; most are for luggage. If there are several terminals, you will be offered the next available locker.

After selecting your language (German or English), press “1” to reach the ÖBB luggage locker service.

Use the accessible web app at storage.tamburi.com/en. The terminals are equipped with speakers and Braille. The pick-up code will be sent via email. Alternatively, call the hotline: +43 1 521 177 11.

No, payment is only possible by NFC-enabled bank card (physical card, Apple Pay, Google Pay, etc.). Cash is not accepted.

Yes, a valid email address is required to receive the pick-up code and for booking verification.

Usually no longer than 5 minutes. We recommend planning around 20 minutes buffer time in case of high demand.

Close all open locker doors before starting your booking. Use an email address with less than 50 characters.

You will receive an email from Tamburi allowing you to extend the rental time. If you exceed the booked time by up to 48 hours, you can pay the additional time directly at the terminal.

Within 15 minutes of booking, you can reopen your locker free of charge without ending the booking, for example to add or remove items. After that, reopening during the booking is no longer possible. Please remove all items when you make your final collection.

Call the hotline: +43 1 521 177 11. Your payment or email address will be used for verification.

Invoices are sent manually on request. Please send an email to info@tamburi.com.

Call the hotline: +43 1 521 177 11. The locker will be locked, and a new locker will be assigned free of charge. Please close the locker containing the foreign items.

Please contact the parcel service provider directly. Tamburi only provides the locker.

The lockers are regularly maintained and comply with all current safety standards. If you suspect misuse, call the hotline immediately: +43 1 521 177 11.

Open doors can simply be closed. If foreign items are inside, call the hotline: +43 1 521 177 11. If you accidentally placed your items in an open locker without booking it, call the hotline.

After 5 days of overtime, the locker is emptied. After 1 month, the contents will be opened for possible identification of the owner. After an additional 3 months, items will be disposed of or recycled.

Few lockers are reserved for parcels; the majority remains for items. If multiple terminals are present, the system will suggest the next available locker or terminal.

Please plan for a waiting time of about 10 minutes during peak periods. After language selection (German or English), press „1“ to reach the ÖBB locker support directly.